Privacy Policy

Carpe Ph ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

• Name: Your full name for account identification and communication purposes
• Email Address: Used for account verification, communications, and service updates
• Phone Number: Used for account security, booking confirmations, and communication between users and photographers

1.2 Location Information

We collect precise location data from your mobile device when you use our Service. This location information is used to:

• Connect you with photographers in your vicinity
• Show photographers available in your area
• Enable location-based search and booking features
• Improve our service recommendations and user experience

You can enable or disable location services for our app at any time through your device settings. However, disabling location services may limit certain features of the Service.

1.3 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, pages viewed, time spent on the app)
• IP address and general location information
• Mobile network information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service
• Create and manage your user account
• Connect customers with photographers based on location and availability
• Process bookings and facilitate transactions
• Send you booking confirmations, updates, and customer support communications
• Respond to your inquiries and provide customer support
• Improve and personalize your experience with our Service
• Analyze usage patterns and trends to enhance our Service
• Detect, prevent, and address technical issues and security concerns
• Send you marketing communications (with your consent where required)
• Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

When you book a photographer or accept a booking (if you're a photographer), we share relevant information (name, phone number, and location) with the other party to facilitate the service.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data storage and hosting
• Analytics services
• Customer support tools
• Marketing and communication platforms

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure server infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Opt-Out: You can opt out of marketing communications at any time
• Withdraw Consent: Where we rely on consent to process your information, you can withdraw that consent

To exercise any of these rights, please contact us using the contact information provided below.

7. Location Data Controls

You have control over location data collection:

• Device Settings: You can disable location services for our app through your device settings
• App Permissions: You can manage location permissions specifically for Carpe in your device's app settings
• Temporary Disabling: You can temporarily disable location sharing within the app while keeping your account active

Please note that disabling location services will limit your ability to use core features of the Service, such as finding photographers near you.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to our facilities and third-party service providers.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Carpe Ph
Email: privacy@carpe.ph
Email: support@carpe.ph

13. Consent

By using our Service, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.